
Friday, June 10, 2011
Do as I say, don't do as I do

Tuesday, March 30, 2010
Mad men

The “health contribution” will be levied on individuals when they file their income tax and will cost most adults $25 this year and eventually climb to $200 in 2012. Lower-income families will be exempted. The government said the tax will allow for a 5-per-cent increase in health-care spending each year. “Everybody benefits from health care, everybody should pay,” Mr. Bachand said.
Quebec residents will also see a one-per-cent spike in sales tax, to 9.5 per cent, along with increases in tuition fees and the provincial fuel tax.
Monday, December 14, 2009
CGI to hire Robert Pattison (Part 3 and final)

Monday, December 7, 2009
Members Column: Sandboxing your sanity

Dear Mike, I’ve been working on this government project for CGI for a couple of years and I’m surrounded by a bunch of foot-dragging narrow-thinking could-not-care-less public servants whose sole objective in life is to retire. They hire us to do their work yet they despise us and do everything to undermine our work. Why is it so? Signed: Joey Going Postal
JGP here has a very good question but the client-consultant dynamic is so taboo that I hesitate to fully disclose my thoughts. Oh, what the hell.
After a few years living in this harsh environment, people naturally drift to a constant state of mild depression with no short or long term expectations. The only real requirement is to show up in the morning and leave at 5. If you’re lucky, the project you’re in is not too messy and nobody bothers you. In fact, the only exit from the rat cage is retirement or death, although the former is less painful and may involve golf.
So what happen when government hires a prestigious consulting firm like CGI? There is this clash of culture where energetic goal-oriented positive-minded consultants have to accomplish a task managed by depressed government drones. Let's just say success is not within the scope of work.
If government would allow its employees to facebook all day long and download porn, they would stop having long faces and they would show up highly motivated. The output would be the same – that is, zilch – but they’d be so busy watching flicks in their office that would not show up at meetings and the project would be solely managed and executed by consultants.
Therefore ensuring its success.
Friday, November 6, 2009
The art of writing an annual report

For those of you outside the C-suite, writing an annual report is a tremendous effort that requires months of preparation by copywriters, accountants and almost everyone the floor. The numbers of course have to be razor-blade sharp with no Enron-style conversion, but crunching numbers is not a difficult task per se.
What’s immensely difficult is coming up with the right combination of words to reassure the shareholder that we’re not screwing up things and that absolutely everything including our pencils are under tight control. After reading a CGI annual report, you should have the overwhelming impression and we are the best company in the galaxy quadrant, our people are the crème de la crème and that all our clients are among the top 1% of the best managed organizations and that they do business with CGI because they are on top of the world.
Which brings me to government clients.
Writing that government is a well-managed organization is like saying Lindsay Lohan is a clean sober young woman who has her priority straight. Yet, we can’t write that our government clients are doomsday machines gobbling huge budgets with no visible results. Here’s what we wrote last year in our annual reports
Governments at all levels face unprecedented pressures, such as economic constraints, healthcare challenges and accountability demands. To manage an effective response, organizations must create leaner and more high-performance structures.
Can you name me one – just one – lean and high-performance government structure? Of course you can’t, because such thing is a fantasy. Maybe the White House kitchen is efficient I’ll concede but they sure at not lean. This is wishful thinking, government are by definition obese and since no one is accountable there cannot be any performance. Tectonic plates move much faster than anything in the government world.
So we do our best to write government stories with a twist that make them look interesting, and this is no small task. We first handpick government projects that didn’t derail totally and where the scope of work didn’t change 10 times in a year. Then, we isolate projects where the client didn’t make headlines for burning taxpayer money in dubious initiatives. The final selection is so small you could use a crippled hand to count it.
Finally, the people who write our annual reports were not involved in the project so there’s no personal frustration involved. And they live in another country, so they don’t know jack about this government client, their taxes didn’t fuel this project, so those people have a pretty neutral view of the situation.
Our '09 annual report is coming soon, dear members. I don't want to spark any false rumors, but it may be our last, so treasure it.
